12-12-2013, 12:53 PM
From Gov.uk here: https://www.gov.uk/accepting-returns-and-giving-refunds
"You must offer a full refund if an item’s faulty, not as described or doesn’t do what it’s supposed to."
"You must offer a full refund if an item’s faulty, not as described or doesn’t do what it’s supposed to."
![[Image: Ty8kl7b.jpg]](https://i.imgur.com/Ty8kl7b.jpg)