12-12-2013, 12:34 PM
(12-12-2013, 11:13 AM)Piggy Wrote: Surely that clause doesnt come into effect as you were not the one to cancel?
although those terms do bugga ya a bit
Not sure its looking like im bugged with it but not giving up no way
(12-12-2013, 11:23 AM)Dum-Dum Wrote: IMO that may be their policy but that is not what the law says.
Find the relevant consumer law and quote it back to them. Make sure you have your claim going through paypal already as they will just be trying to use delaying tactics to stop you being able to do a paypal dispute.
I have opened the paypal dispute this is there reply from this.
""From Seller – Shiply Limited12/12/2013 09:36 GMT
We are sorry that you have requested a refund via PayPal. The payment above was for a service and not for tangible goods. We have our own cancellation policies and procedures which you can start by contacting the Shiply support helpdesk at: support@shiply.com. Thanks, Shiply.""
What do i say to that?