Help with insurance

[rocker8742]

Hi guys how someone can help with this

So the Mrs car was parked outside our house yesterday and one our old lady neighbours decided to reverse into it    
   

Now there isn't a huge amount of damage, paint is fine it looks as though it will just pop out it may just need the rub strip fixing

We spoke to the woman last night and said that Id get a couple of quotes from local bodywork places (one being owned by a mate) to see what cost it would be to do outside of insurance to save the hassle and she agrees to it

Got a phone call this morning from her insurance company saying they are going to come round and collect the car to take away for repair?!

Where do we stand with this as its her pride and joy and she doesn't want it to get written off or any other damage while it's away

Am I right in thinking because it isn't her fault then we can say they have to cx and inspect it here, and that they can't write it off?

Appreciate your help guys

[Niall]

DO not let them take the car!
You were not at fault so providing its safe to do so they must put you back in the same position you were before the crash. They won't tell you this though as it will probably be cheaper and easier to just pay out for a new car.
Tell them you want an assessor to come and look at the car or you want to take it to their approved bodyshop. If they take the car, it will be more difficult to get back.

[Matt-Rallye]

As Niall says, also i would be pissed at the old codger for saying one thing and doing another!

[bashbarnard]

Yeah as niall says. Deal with your insurance company do NOT let them take your car.

[rocker8742]

DO not let them take the car!
You were not at fault so providing its safe to do so they must put you back in the same position you were before the crash. They won't tell you this though as it will probably be cheaper and easier to just pay out for a new car.
Tell them you want an assessor to come and look at the car or you want to take it to their approved bodyshop. If they take the car, it will be more difficult to get back.

Thought this was the case, we've already got the details of the body shop that they are going to use. They are supposed to be in contact today so will tell them then that either I will take it to them to assess or they can send an assessor out to come and see it.

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As Niall says, also i would be pissed at the old codger for saying one thing and doing another!

Tell me about it mate f*cking annoying because I could have had it sorted by Monday, now it's waiting on someone else that's going to take longer and cost more to fix and it's going to someone that i don't have as much confidence in to repair it

Last time they had one of our work vans at the same place it came back with more damage

[Matt-Rallye]

Deal with YOUR insurance only, specify where you want it sent, you have more power as your the innocent party so you can call the shots as to where you want it repaired.

[ozonehostile]

This ^ my insurance took my coupe away when someone drove into the back of it, didn't really think much of it at the time as they told me they would deliver it back to me after the damage was assessed by them. Well nearly 4 months later and being let down by various people and spending hours on the phone im still no closer to getting it back without my own insurance trying to charge me £290 to deliver my own car back. 

Refuse any attempts to collect it, do everything on your own terms like I wished I had