Posts: 8,020
Threads: 375
Joined: Dec 2011
Reputation:
38
Location: Kent
Car Model/Spec: Phase 1 GTI 6
Thanks: 8
Given 16 thank(s) in 14 post(s)
So recently got a BT smart hub installed and working.
There are 3 access points for the router/hub in the house - 2 in the lounge, one in the master bedroom.
The office has no network point - so, i got
these TP link 600mbs to get internet in the office on my desktop/gaming pc. First 'plug' is in the same extension block as the router, the second (receiver) is in the mains wall plug in the office.
It connects fine...most of the time but occasionally get this when loading up a web browser on the desktop:
Steady orange light
![[Image: hub6_orangelight.png]](http://bt.custhelp.com/rnt/rnw/img/enduser/hub6_orangelight.png)
The Hub is working but isn't connected to the internet - this takes about two minutes
Connect a device to your Hub using a cable or wi-fi. Open a web browser and follow the on-screen help wizard to get connected
Fine, give it time, it reconnects the router to the internet and away we go BUT what it's not letting me do is connect to my games - all MMO games flag up saying 'check internet connection. Would i need to add port exceptions for the games? Or would there be an underlying issue with the way the computer is connect to the router?
Any help would be great.
Phaes 1 GTI 6 - Onyx Black
Posts: 13,881
Threads: 476
Joined: Dec 2011
Reputation:
81
Location: Ipswich
Car Model/Spec: 306 Rallye
Thanks: 4
Given 104 thank(s) in 102 post(s)
so there should be an ip you can hit in your browser to then config ips etc. I only discovered mine had it the other day so I reckon it may be blocking certain things. Check the manual?
Posts: 91
Threads: 21
Joined: Mar 2015
Reputation:
0
Location: Doncaster
Car Model/Spec: 306 hdi estate
Thanks: 0
Given 1 thank(s) in 1 post(s)
07-02-2017, 03:46 PM
(This post was last modified: 07-02-2017, 03:55 PM by mattbarker32.)
Also the tp links really need to be in a mains socket on the wall not in a extension lead they don't like them.
Sent from my GT-I9505 using Tapatalk
I would start by unplugging it from the extension and put both tp links in to the wall then try it like that before you changing your settings on the router.
Sent from my GT-I9505 using Tapatalk
Posts: 5,024
Threads: 82
Joined: Dec 2011
Reputation:
27
Location: North Somerset
Car Model/Spec: E92 335i, GTi6, HDi S2
Thanks: 6
Given 22 thank(s) in 22 post(s)
^^ Never use them in extension sockets, always a main socket.
Posts: 8,020
Threads: 375
Joined: Dec 2011
Reputation:
38
Location: Kent
Car Model/Spec: Phase 1 GTI 6
Thanks: 8
Given 16 thank(s) in 14 post(s)
(06-02-2017, 10:08 PM)vincent1 Wrote: i have just swopped too bt and was having a few issues try doing this as its solved most of my problems also check parental controls on the hub i just turned all mine off
Open a web browser on any computer or device connected to your Hub and go to http://bthomehub.home to open the Hub Manager.
Select Advanced Settings:
Enter the admin password. If you haven't changed it the you will find the default password on your Hub settings card on the back of your Hub.
Select Continue to Advanced Settings
Select Home Network > Smart Setup
Select No to disable Smart Setup & select Apply
Many thanks - will try below then the above!
(07-02-2017, 03:46 PM)mattbarker32 Wrote: Also the tp links really need to be in a mains socket on the wall not in a extension lead they don't like them.
Sent from my GT-I9505 using Tapatalk
I would start by unplugging it from the extension and put both tp links in to the wall then try it like that before you changing your settings on the router.
Sent from my GT-I9505 using Tapatalk
Thanks - will try that now
Phaes 1 GTI 6 - Onyx Black
Posts: 398
Threads: 30
Joined: Nov 2013
Reputation:
1
Thanks: 0
Given 4 thank(s) in 4 post(s)
Smart setup as vincent said is the issue 99% of the time, as for the connection dropping, get onto bt about that but ensure all internal wiring is correct etc
Sent from my iPhone using Tapatalk
Posts: 8,020
Threads: 375
Joined: Dec 2011
Reputation:
38
Location: Kent
Car Model/Spec: Phase 1 GTI 6
Thanks: 8
Given 16 thank(s) in 14 post(s)
UPDATE on this - I put the sender in the mains rather than an extension and seems to have fixed the issue!
Phaes 1 GTI 6 - Onyx Black
Posts: 91
Threads: 21
Joined: Mar 2015
Reputation:
0
Location: Doncaster
Car Model/Spec: 306 hdi estate
Thanks: 0
Given 1 thank(s) in 1 post(s)
Glad it fixed the issue pal. Hope that's the last of the trouble for you. If not give me a shout will try and help if I can. Getting a dab hand at them now as got a few of these on the go now.
Sent from my GT-I9505 using Tapatalk
Posts: 8,020
Threads: 375
Joined: Dec 2011
Reputation:
38
Location: Kent
Car Model/Spec: Phase 1 GTI 6
Thanks: 8
Given 16 thank(s) in 14 post(s)
(11-02-2017, 08:43 PM)mattbarker32 Wrote: Glad it fixed the issue pal. Hope that's the last of the trouble for you. If not give me a shout will try and help if I can. Getting a dab hand at them now as got a few of these on the go now.
Sent from my GT-I9505 using Tapatalk
Much appreciated! Thanks!
I think this will be the only cabled unit in the house now - the rest is all wireless.
Phaes 1 GTI 6 - Onyx Black
![[Image: Ty8kl7b.jpg]](https://i.imgur.com/Ty8kl7b.jpg)
