Help with insurance

[ozonehostile]

This ^ my insurance took my coupe away when someone drove into the back of it, didn't really think much of it at the time as they told me they would deliver it back to me after the damage was assessed by them. Well nearly 4 months later and being let down by various people and spending hours on the phone im still no closer to getting it back without my own insurance trying to charge me £290 to deliver my own car back. 

Refuse any attempts to collect it, do everything on your own terms like I wished I had