08-07-2015, 11:24 AM
Need an outlet... if you are reading this... sorry.
I am getting sick and tired of being treated like dirt by companies who want my business!
Sony:
My Xperia Z2 experienced a common rear glass failure where they crack/shatter when not being held, just from overheating basically.
Sony have had my phone now since the 1st of May. They have a guaranteed 7-10day turn around once received.
Well after 10days I chased them (I do this a lot)
They want £290 to do a full rebuild. I tell them to stuff that!
Basically since then all I have done is constantly chase after being told "someone in management will contact you within 48hours via email or telephone".
Eventually I went mental. I contacted them again and after some digging it turns out its more damaged than when I sent it. totally smashed rear and cracked screen now. They said it must have been in the post that it got further damaged. Well funnily enough I no longer have the post office receipt to claim as it was 2 months ago and Sony said they had got it
Essentially they are sending the phone back now more damaged after having it for over 2 months. Oh and it should have arrived on the 1st of July...guess what, still no phone.
No apologies for not getting back to me or for the terrible service. Nope. They just said I was lucky as if I had contacted them within another 7 days the phone would have been destroyed! I WAS WAITING FOR THEM TO CONTACT ME!!!!!
Similar issue with plusnet, I have .1mb upload and .35download.... but thats fine apparently. Keep having to chase. (most of the time I get cut off in online chats, after waiting 30min in the queue, because the connection drops)
Had a ebay seller trying to convince me that 57mm was 2.5inches... I gave up in the end
Having Carpartsforless send me the wrong bits and then want me to scan the invoice (photo not acceptable) and send it them before they do anything... yet I don't have a scanner.
Then other companies like ASH last week, spending a lot of money and paying for next day delivery to get it 3 days later.
AMAZONs "prime" next day GUARANTEED delivery which arrives 2 or 3 days later. They kindly extend my prime membership a month for it but thats not the point really... if its guaranteed, it should happen, no!?
Is anyone else having these issues with big corps?!
I am getting sick and tired of being treated like dirt by companies who want my business!
Sony:
My Xperia Z2 experienced a common rear glass failure where they crack/shatter when not being held, just from overheating basically.
Sony have had my phone now since the 1st of May. They have a guaranteed 7-10day turn around once received.
Well after 10days I chased them (I do this a lot)
They want £290 to do a full rebuild. I tell them to stuff that!
Basically since then all I have done is constantly chase after being told "someone in management will contact you within 48hours via email or telephone".
Eventually I went mental. I contacted them again and after some digging it turns out its more damaged than when I sent it. totally smashed rear and cracked screen now. They said it must have been in the post that it got further damaged. Well funnily enough I no longer have the post office receipt to claim as it was 2 months ago and Sony said they had got it
Essentially they are sending the phone back now more damaged after having it for over 2 months. Oh and it should have arrived on the 1st of July...guess what, still no phone.
No apologies for not getting back to me or for the terrible service. Nope. They just said I was lucky as if I had contacted them within another 7 days the phone would have been destroyed! I WAS WAITING FOR THEM TO CONTACT ME!!!!!
Similar issue with plusnet, I have .1mb upload and .35download.... but thats fine apparently. Keep having to chase. (most of the time I get cut off in online chats, after waiting 30min in the queue, because the connection drops)
Had a ebay seller trying to convince me that 57mm was 2.5inches... I gave up in the end
Having Carpartsforless send me the wrong bits and then want me to scan the invoice (photo not acceptable) and send it them before they do anything... yet I don't have a scanner.
Then other companies like ASH last week, spending a lot of money and paying for next day delivery to get it 3 days later.
AMAZONs "prime" next day GUARANTEED delivery which arrives 2 or 3 days later. They kindly extend my prime membership a month for it but thats not the point really... if its guaranteed, it should happen, no!?
Is anyone else having these issues with big corps?!
Wishes for more power...