Carphone Warehouse are complete w*ankers. Advice please?

[devils_fuel]

Curt simples....

Send an email to the top man of the business and the customer services email team...sit back and watch the company bow to you with the top brass's PA pulling the strings as she deals with his emails...

I work for a huge accommodation company and when customers email our top man with complaints and examples of customer shite customer service, it gets sorted ASAP as it's all bad PR !!!

Get down to the shop and get the guy to write a signed statement about the condition of your phone in MINT condition when you brought it in.

Send the top man an email outlining the whole story from start to finish noting who/where/time/customer experience blah blah and including a scan of the shop mans statement about phone condition and other associated paperwork. Might be worth mentioning this poor customer service maybe mentioned to the business sectors watch dog (e.g. FSA for finance) as well as TV programme watchdog or Dominic Little


Edit - Directors are

Sir Charles Dunstone
Nigel Langstaff

Contact HQ

mailto:ir@cpwplc.com

So directors email addresses at a guess...

Nigel.langstaff@cpwplc.com
Nigellangstaff@cpwplc.com

Charles.dunstone@cpwplc.com
Charlesdunstone@cpwplc.com