24-05-2013, 12:53 PM
What is it with couriers seemingly consistently failing to deliver what they say they will, when they say they will!?
TNT arrived today with an invoice "Packages: 4, Loaded: 3", the driver said sometimes consignments are split at the depot and will probably be coming later.
Fair enough.
Phoned TNT to chase it up and they said one of the parcels missed the connection service up to here, causing a 24hour delay, and would now most likely be Tuesday before it arrives. If I need any more info or to make a complaint i've to speak to Paisley Freight.
Riiiiighht..
So because TNT are unable to count to four and I now have to wait a further four days for the other wheel, I have to speak to Paisley Freight about it? What can they do? They just book the collection and delivery FFS, it's not their fault someone decided that only three of the parcels needed to be delivered next day!
I swear to god, I don't know how companies like TNT, City Link, Royal Mail etc get away with what they do! If the whole consignment is delayed, fair enough, shit happens, but to have three delivered, the tracking info say everything's been delivered and TNT to say "speak to the booking agent" because the consignment was somehow split and one apparently mnissed the shipment up here..dafuq?
TNT arrived today with an invoice "Packages: 4, Loaded: 3", the driver said sometimes consignments are split at the depot and will probably be coming later.
Fair enough.
Phoned TNT to chase it up and they said one of the parcels missed the connection service up to here, causing a 24hour delay, and would now most likely be Tuesday before it arrives. If I need any more info or to make a complaint i've to speak to Paisley Freight.
Riiiiighht..
So because TNT are unable to count to four and I now have to wait a further four days for the other wheel, I have to speak to Paisley Freight about it? What can they do? They just book the collection and delivery FFS, it's not their fault someone decided that only three of the parcels needed to be delivered next day!
I swear to god, I don't know how companies like TNT, City Link, Royal Mail etc get away with what they do! If the whole consignment is delayed, fair enough, shit happens, but to have three delivered, the tracking info say everything's been delivered and TNT to say "speak to the booking agent" because the consignment was somehow split and one apparently mnissed the shipment up here..dafuq?
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