(07-09-2016, 05:38 AM)Poodle Wrote: As you say, it's not fit for purpose. Personally i would take it back for a refund, refuse all other options on the basis that their "procedure" doesn't trump contract law. http://www.moneysavingexpert.com/shoppin...s-exchange I tend to find once you start quoting dates and paragraphs of an Act they change their tune rather rapidly. Then go and get a box from a decent aftermarket supplier at half the price for the same item.
Thanks for this, I knew I had rights to return under it not being fit for purpose.
Well I've been and spoke to the service manager, showed him photos then argued with him for 10 mins. Then he said what I wanted to here, it wasn't his responsibility.
I took the back box off there and then and took the still hot exhaust to the parts department where the service manager was talking to the parts manager. The crack in the skin now had signs of the exhaust gasses leaking.
Took another 45 minutes of arguing them saying I had damaged the box and them saying because it was fitted they wouldn't take it back and me stating it wasn't fit for purpose for them to find the other back box I ordered a while back (the one without the chrome tip) and you could clearly see the flange was on the piss.
After them getting the other box out the managers manner changed and was being more reasonable, I was happy with a swap for the better quality OE unit.
(07-09-2016, 06:00 AM)bashbarnard Wrote: That box doesnt look right. Id be argueing the point as poodle says. Dont book it in thats ridiculous they just want your money. I could get it to bolt up easy enough, which they will do. Then youll get charged. Doesnt mean its right
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This is what I was worried about, being charged £80 for bodging the box on.
I could get it to fit myself but after being charged £240 for the box that doesn't fit and then later finding the same box for £80 on Amazon I was proper pissed off.
(07-09-2016, 06:43 AM)P-Courty Wrote: That doesn't look genuine, it looks like a cheap knock off, can't belive Peugeot have done that or that they would sell it in that condition, i'd be deffinately argueing the toss and wouldn't pay them a penny. like bash said they will find a way to fix it up or in more real terms 'bodge it' to get more money from you. You clearly have the proof that it's no good so do what you can to get your money back.
This unit is the after market version Peugeot sell. I can't believe they charge £160 over the manufactures price!