07-09-2016, 05:38 AM
As you say, it's not fit for purpose. Personally i would take it back for a refund, refuse all other options on the basis that their "procedure" doesn't trump contract law. http://www.moneysavingexpert.com/shoppin...s-exchange I tend to find once you start quoting dates and paragraphs of an Act they change their tune rather rapidly. Then go and get a box from a decent aftermarket supplier at half the price for the same item.