WANTED: Silicone hose bends!!

[Toms306]

So, I've just recieved an E-mail from the place I bought the supposedly 200mm legged one from a few days ago....

Dear Mr Toms306



Thank you for your email.



Kindly note that we have refunded you in full this morning via Paypal.


We are currently looking into this oversight. At the moment it looks as though

supplier product codes have remained the same and stock dimensions have changed and

we shall be investigating this further.



In order for you to repair your car please feel free to purchase your item elsewhere.



Thank you for bringing this to our attention.



Yours sincerely

Stuart

HIRESPARES.COM


----- Original Message -----

From: Toms306

To: <!-- e --><a href="mailtoales@hirespares.com">sales@hirespares.com</a><!-- e -->

Sent: Thursday, March 22, 2012 7:12 PM

Subject: Silicone hose bend




Hello,

I ordered a 60mm silicone bend with 200mm legs from your site spefically for the leg length as the 150mm ones from ASH on eBay aren't long enough (but are much cheaper!). And unfortunately have been sent one that is identical to the cheaper ebay ones so is NOT long enough for the purpose. My car is currently undrivable without this hose meaning I cannot go to work or college until it is fixed - I was hoping to fix it tonight.

Is this a genuine error with an incorrect part or do you only sell the 150mm leg ones? I would like a swap with the longer legged one if you sell these, or just a refund for this one if you don't.

I need to know whats happening about this as soon as possible please as I need the car,

Thanks,
Toms306

Not sure if I'm supposed to send it back though? Theres no mention of that?? :?