08-09-2014, 05:57 PM
It is a pita, had it on a few items recently
As a seller, it does your nut in
I'd ask for video / photo proof that it is faulty
Good idea to call their bluff by saying you're in the area to pick it up
or get them to return it at their cost and sell it on again
Some low value items (sub £20) I've just refunded (minus cost of my postage out) and let them keep it as its not worth the hassle for me - and it has definitely put me off selling on ebay.
With paypal stepping in like that it gives people the mindset that you're just a faceless company that they can get a refund off for any stupid reason - rather than a private individual seller.
This coupled with the astronomical fees makes you think twice about selling on there
Shame they have the monopoly...
As a seller, it does your nut in
I'd ask for video / photo proof that it is faulty
Good idea to call their bluff by saying you're in the area to pick it up
or get them to return it at their cost and sell it on again
Some low value items (sub £20) I've just refunded (minus cost of my postage out) and let them keep it as its not worth the hassle for me - and it has definitely put me off selling on ebay.
With paypal stepping in like that it gives people the mindset that you're just a faceless company that they can get a refund off for any stupid reason - rather than a private individual seller.
This coupled with the astronomical fees makes you think twice about selling on there
Shame they have the monopoly...
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