Our Student Virgin was a piece of shit as well.
The engineer eventually came out and told us they'd so oversubscribed the area that the VM gear couldn't hack it, and until it was all upgraded there was nothing we could do.
I called back, complained and got the account cut to the lowest package and the account reimbursed, then stopped paying the bill as we didn't owe anything more on the rest of the contract.
The engineer eventually came out and told us they'd so oversubscribed the area that the VM gear couldn't hack it, and until it was all upgraded there was nothing we could do.
I called back, complained and got the account cut to the lowest package and the account reimbursed, then stopped paying the bill as we didn't owe anything more on the rest of the contract.