Carphone Warehouse are complete w*ankers. Advice please?

[Curt]

Dear Mr Footman,

Having investigated your complaint, I can confirm I will be raising an in store voucher for the amount of £469.95.

This will allow you to purchase a handset of your choosing.

This voucher can be used in any Carphone Warehouse store and will be added directly to your sales account.

Please be advised you must return your current handset upon visiting the Carphone Warehouse store, to purchase your
new handset

Please can you let me know if you would like to accept this resolution.

Kind regards

Matthew Hume
CEO Team
The Carphone Warehouse

Sorted.