Carphone Warehouse are complete w*ankers. Advice please?

[devils_fuel]

That's good to hear then, I see what you mean . I went into the store in Chichester a while back with my partner to get her upgrade. I was pretty impressed by their set-up, the fact that they were more laid back and that they didn't try and push anything upon her. That, the service I have received at Carphone Warehouse and EE's 4G have definitely sold me on it.

Anyway, I sent the e-mail around 3 hours ago and I have just had a response:

Dear Mr Footman

Many thanks for your email, I am extremely sorry to hear of the problems you are experiencing and concerned that you have had to contact me in search of resolution.

I have got someone investigating what has gone wrong and we will be back in touch with you shortly.

In the meantime, please accept my sincere apologies.

Regards

Charles Dunstone

So, hopefully I'll get somewhere after all.

As i said before curt this a complaints team but an escalated one and they have more power than normal employees because they are signing on behalf of the MD - won't let any ameba work on his behalf

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Keep us informed, I will also ask my MD's PA for advice