26-09-2013, 09:14 PM
Sorry to hear you're having the trouble you are mate. When I had the wifi issue on mine I went direct to HTC and they had my phone fixed and returned to be within 5days foc, and they replaced the screen cause I said it had a hot spot on it!
You're definitely in the right though, you need to go at them with the polite but firm angle that they have damaged your property, and they need to replace it with an identical phone. As Liam said keep asking for the manager and explain you will be taking it to consumer focus etc. Unfortunately you need to be a bit of an arse with them, but polite at the same time! Just don't give them questions or cracks to talk back to you!
You're definitely in the right though, you need to go at them with the polite but firm angle that they have damaged your property, and they need to replace it with an identical phone. As Liam said keep asking for the manager and explain you will be taking it to consumer focus etc. Unfortunately you need to be a bit of an arse with them, but polite at the same time! Just don't give them questions or cracks to talk back to you!
'99 Ph3 Diablo Gti(Victor) Dead
Astor 'X' 4 GTi6-6 - SOLD!
'08 LY Renault Megane RS 230 F1 Team R26 - GONE
'56 BMW Z4 Coupe 3.0si Sport - SCHWIIIING!
Astor 'X' 4 GTi6-6 - SOLD!
'08 LY Renault Megane RS 230 F1 Team R26 - GONE
'56 BMW Z4 Coupe 3.0si Sport - SCHWIIIING!