26-09-2013, 06:22 PM
Right, speaking as someone who works in customer service, call back, be polite but firm and run through it again. If you don't get anywhere, ask for complaints, then when they dither about it ask to speak to their manager. The agent should talk to his manager and explain you've asked to escalate to complaints, and then the manager should take over. Now, I'm that manager, and if I can't stop a call being escalated I get a lot of hassle over it, so we'll pretty much do anything within our power to stop that. It's your best chance of getting what you want. Again, be polite but firm but mention that you will take this as far as you can, and mention that you're going to contact Consumer Focus if you don't get this resolved. The easy way out for that manager is just to give you a new phone, and it's much easier for them to just give you it because if you go to CF it costs the company £440 straight away. Unless you get a proper arsehole, you should be reyt. Just be polite but firm, because personally if someone speaks to me like shit they get nowt, no matter how much shit I get for it.
Hope that helps mate. Personally I'd have the S3, I've got one and it's ace. Or try for an S4
Hope that helps mate. Personally I'd have the S3, I've got one and it's ace. Or try for an S4
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