(23-07-2013, 09:41 PM)SRowell Wrote: how does this sound?
Quote:Hello,
Two months after ordering my sub frames they finally arrived! The bolts line up fine to the seats, however only 3 of the 4 bolts line up correctly with the car. The 4th bolt is around 40mm out! The door side of the car has around 250mm between the bolts (fits fine) and the distance between the inside bolts is around 290mm. The subframes are about 250mm on both sides so there is no way I can make them fit!
I ordered these frames a long time ago to ensure I would have them for my track time and shows however I have since done shows without them due to the delay. The reason I bought them was they were a direct fit and I wouldn't have to mess around welding the standard frames. What can you do to fix this problem? I have spent £100, waited two months, missed my track time and shows and now have frames that don't fit.
Regards,
Sam Rowell
All is constructive criticism.
Dont use so many exclamation marks. It can be perceived as angry or ill mannered, and make whoever is reading your text less receptive, and less inclined to help you.
Perhaps as below, if I may;
To who it may concern,
It is with regret that I find myself writing this email to you. Approximately two months ago, I ordered a set of subframes from yourselves, through the dealer XXX.
Despite paying for next day delivery, the subframes themselves took over 60 days to turn up. The independent seller has informed me that the delay in receiving the items is due to them not being an 'off the shelf item'.
The problem more lies with the fact that the item supplied is not fit for purpose. The subframes do not align with all the bolt holes on the car chassis correctly, rendering them unable to be fitted in a correct, and safe manner.
I now find myself with a set of subframes that are not as they were advertised, and that I cannot use. Could you please advise me as to how you can rectify this situation for me please. If I have not heard from you within 10 working days then regrettably have to escalate the situation further.
Kind Regards
A Racist.
Damn beaten to it lol. I suppose she is a professional complainer after all :p
![[Image: car-1.jpg]](http://i1117.photobucket.com/albums/k591/grant-306/car-1.jpg)
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