23-07-2013, 09:58 PM
Good evening,
I'd like to advise you of some issues I have experienced with regards to my order, reference xxxxx, that have made my experience of your company less than satisfactory.
Firstly, the sub frames I ordered have only just arrived, two months after the order was placed. I contacted you by phone when they hadn't arrived after the first month and was told that they had not yet been made by OMP as you 'never have demand for 5 door frames'. This was very disappointing considering when I placed the order the lead time was two weeks and I had purchased next day delivery. I received no contact from yourselves to advise me that there would be a delay and no refund for delivery was offered.
Secondly, I have tried to fit the frames today and although the bolts line up to the seats as they should, only 3 of the 4 bolts line up correctly with the car; the 4th bolt is around 40mm out. The door side of the car has around 250mm between the bolts (which fits fine) and the distance between the inside bolts is around 290mm. The subframes are about 250mm on both sides so unfortunately it is impossible for me to fit these to my car.
The frames were ordered in preparation for a number of shows and track days I had planned to take part in, however due to the delay in receiving them I have been unable to use my car as planned and have lost out on money paid to take part in these events. I specifically ordered and purchased these frames as they were described to be a direct fit with no adjustments required, which is clearly not the case.
I feel that I have received an unacceptable level of service from your company and would like to receive a full refund and an explanation of what has happened.
Regards,
Sam Rowell
I'd like to advise you of some issues I have experienced with regards to my order, reference xxxxx, that have made my experience of your company less than satisfactory.
Firstly, the sub frames I ordered have only just arrived, two months after the order was placed. I contacted you by phone when they hadn't arrived after the first month and was told that they had not yet been made by OMP as you 'never have demand for 5 door frames'. This was very disappointing considering when I placed the order the lead time was two weeks and I had purchased next day delivery. I received no contact from yourselves to advise me that there would be a delay and no refund for delivery was offered.
Secondly, I have tried to fit the frames today and although the bolts line up to the seats as they should, only 3 of the 4 bolts line up correctly with the car; the 4th bolt is around 40mm out. The door side of the car has around 250mm between the bolts (which fits fine) and the distance between the inside bolts is around 290mm. The subframes are about 250mm on both sides so unfortunately it is impossible for me to fit these to my car.
The frames were ordered in preparation for a number of shows and track days I had planned to take part in, however due to the delay in receiving them I have been unable to use my car as planned and have lost out on money paid to take part in these events. I specifically ordered and purchased these frames as they were described to be a direct fit with no adjustments required, which is clearly not the case.
I feel that I have received an unacceptable level of service from your company and would like to receive a full refund and an explanation of what has happened.
Regards,
Sam Rowell
![[Image: kim.png]](http://306oc.co.uk/forum/images/uploads/kim.png)