Any legal people out there?

[C.A.R.]

We screwed up by not taking pictures, that's what the CAB and the lawyer (a friend) have said anyway. On that front however, it does state that we are to be issued with photographs upon moving in. We never were.

Just had a very heated conversation with them on the phone. Spoke to the lettings agent who initially didn't want to comment as she could tell I knew more than she did. All she did was explain to me how the DPS works (which I already knew because I'm not fecking retarded). She then passed me onto her manager, a self-righteous cow who didn't really let much on but did manage to successfully piss me off by talking above me instead of to me. She did give away more than she should - by confirming that someone moved in before the inventory check took place - silly cow.

Here's the best bit yet!

They want to take £100 from the deposit as a 'checkout fee' for which I laughed at down the phone, I said "what, the checkout you didn't turn up to?"
"er, yes, but it is in your contract"
"Well I will seek to reclaim that through a small claims court also"

Effectively they didn't turn up for this appointment, I point-blank refuse to give up £100 to be evicted from my own home! Why should I pay for such a thing?! The way I'm thinking of going about it is saying that as they were obliged to turn up to this appointment (for which I have a letter) I will therefore be charging them £100 for not keeping their obligation (negating any costs).

I'm at the end of my tether now and going down their official complaints procedure, so I will be making an appointment for 5:30 this evening in person. They won't appreciate that on a Friday afternoon!

Thanks so far guys.