Surely this isn't right *rant*

[kyleo92]

Find the company on this website. Get the CEO's email address and complain direct. I can guarantee you will get a reply within 24hrs. They normally pass it on to thir PA's but gets sorted super quick.


http://www.ceoemail.com/

LAD! REPPED!!

This is what i put in the email

"Hello Chris,

The reason for this email is that I want to express my disappointment from the lack of customer service I have received when trying to purchase a Sony Xperia Tablet S online on the 25th September.

I ordered the tablet around lunchtime for next working day and the transaction was flawlessly quick. I received my email explaining that the order had been confirmed and that another will be sent to say when it will be dispatched. I the received another email an hour later that stated that the order had been cancelled due to security problems. So I have to the customer service team a call, who explained that there is some system problems and that my order is still being processed and I have nothing to worry about.

I waited until yesterday night, having had no communication on the situation of my order. I called up customer service again, I was told that the order HAD been cancelled and that I would need to reorder it again. I was automatically transferred to the ordering team and explained that the order will be refunded in around 5-7 days. The payment was taken and i am expected the pay again if i want to receive it as soon as possible. This was going to be a gift for my sister for her 30th birthday this weekend, which means I cannot get her gift on time.

I have been a Sony customer for 7 years now with purchases ranging from four mobile handsets, one tablet, two playstation 3's, a Vaio laptop and a TV. I also am a Sony Ambassador within Phones4u promoting your devices to customers.

To resolve the problem, I have called my local Sony Centre which is in the Highcross Shopping Centre, Leicester and the Sales person there called Jo was very helpful and has reserved one for me, is even ordering and reserving me a dock ready for collection at a date suitable for me. The service I have received in store was brilliant and wished the online team was the same.

Why was there so many complications in my order, you were happy to take the payment and are delaying the refund until after the gift is needed?

What can I do to speed up the process of my refund so I can finally get my purchase?

Will look forward to your reply,

Many Thanks,

Kyle Oldfield"