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+--- Thread: So pissed off - Cobra Subframes (/showthread.php?tid=15813)
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RE: So pissed off - Eeyore - 25-07-2013
Quote:Dear Sir
Thank you for your email
Just to advise you I have passed the information on to cobra as soon as I have a replied I will email you
Thank you very much for your patience
Kind regards
John Ellis - Customer Service Advisor
RE: So pissed off - Grant - 25-07-2013
Well, its quick service if nothing else. Can't fault them with customer service to this point I suppose!
RE: So pissed off - burnmw - 25-07-2013
(24-07-2013, 09:51 PM)Toms306 Wrote: Customer service advisor and can't spell-check or properly structure an e-mail.....
Don't see any spelling mistakes there...? Grammar errors yes, spelling, no.
And I'm not sure there is a proper way to structure an email, it's not a formal letter!
RE: So pissed off - Toms306 - 25-07-2013
(25-07-2013, 05:14 PM)burnmw Wrote:(24-07-2013, 09:51 PM)Toms306 Wrote: Customer service advisor and can't spell-check or properly structure an e-mail.....
Don't see any spelling mistakes there...? Grammar errors yes, spelling, no.
And I'm not sure there is a proper way to structure an email, it's not a formal letter!
The spell-check covers grammar. Also 'advised' instead of 'advise', not sure if you'd count that as grammar or spelling.
As it's a formal e-mail, I was taught to use word processing rules for formal emails, as if it was a word processed letter.... Not 4 line spaces between single sentence paragraphs for example.
RE: So pissed off - Poodle - 25-07-2013
I must admit, i would expect better. As Tom says, it's a formal email.
RE: So pissed off - Kimmie - 25-07-2013
So they've totally ignored the fact that you'd like a monetary form of compensation?
Might have to fight them a little bit for wasted time/effort.
RE: So pissed off - Cobra Subframes - Eeyore - 25-09-2013
Right this has taken ducking forever! They wanted pictures of the frames so I supplied them. Then they wanted them without the seats. Then they lists my photos so I had to send them all again. Then they wanted pictures with a tape measure to see that they were square...
So 3 months after raising the issue and about 5 months after buying them the issue may be resolved.
Cobra have told demon tweeks that actually the frames bolt on top of the standard frames. They have no idea why I was supplied with sliders.
What a joke! So they would have fitted all along if I had received any form of instructions. And why have I now for sliders I don't need! Looks like I've got two sets to sell now! Hopefully ill be able to make some money back. Hopefully they will now for the way cobra have suggested.
RE: So pissed off - Cobra Subframes - Niall - 25-09-2013
fit them on the original subframes and your head will be out the bloody sunroof!
RE: So pissed off - Cobra Subframes - Rich306 - 25-09-2013
(25-09-2013, 08:55 PM)Niall Wrote: fit them on the original subframes and your head will be out the bloody sunroof!
I was thinking this....
I'd write back and complain DEMANDING my money back on them!!
RE: So pissed off - Cobra Subframes - Eeyore - 25-09-2013
Good point. I'll see how they are and if it's sit I'll ask for my money back. Good job I'm short is all I can say at the moment!
RE: So pissed off - Cobra Subframes - Tom - 25-09-2013
Man what a piss take!
RE: So pissed off - Cobra Subframes - Dum-Dum - 26-09-2013
If your silly high id still send them back and complain mate
RE: So pissed off - Cobra Subframes - viper - 26-09-2013
This is shocking - at least you got it sorted in the end!