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BT TV/ Infinity - Printable Version

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BT TV/ Infinity - Niall - 02-07-2016

Any of you computery type geeky people out there able to help me? Wink

Ive got BT infinity (home hub 5) and BT TV. The BT TV is connected to the home hub as they suggest via the supplied cat5 cable but it keeps on telling me the internet is disconnected on the tv. If i unplug the cat 5 from the router and plug it back in again, it immediately connects and is fine for a few hours again. Its not an internet issue because whilst the tv can't connect, i can be happily using the internet.
Any suggestions? BT support are about as much use as a chocolate tea pot and their suggestion constantly is restart your router. Doesn't help!!

RE: BT TV/ Infinity - Magenta Sunset - 02-07-2016

switch back to a hub3?
could be the TV box?

RE: BT TV/ Infinity - bigcheez2k3 - 02-07-2016

Tried a different cable?

RE: BT TV/ Infinity - Xsikid - 02-07-2016

Tell them that your hub is faulty and get them to send you a new one

RE: BT TV/ Infinity - Niall - 02-07-2016

(02-07-2016, 10:13 AM)bigcheez2k3 Wrote: Tried a different cable?

The cable that came with it was Cat5e. Ive also tried a Cat6 which was no different, still dropped out

An earlier home hub isn't really an option. Im not pay for one and plus i like having to A/C wifi
(02-07-2016, 10:23 AM)Xsikid Wrote: Tell them that your hub is faulty and get them to send you a new one

But my question here is, is the hub faulty? Could be the TV box, could just be a setting of some sort. I really don't know lol

RE: BT TV/ Infinity - Piggy - 02-07-2016

Sounds like a driver issue

RE: BT TV/ Infinity - cully - 02-07-2016

remote control driver issue!

Tongue

RE: BT TV/ Infinity - 306carter - 02-07-2016

Tried resetting the router with a pin?

RE: BT TV/ Infinity - toseland - 02-07-2016

Have you tried turning it off then turning it back on again?

RE: BT TV/ Infinity - r3k1355 - 04-07-2016

Try setting the TV to a fixed IP address on the router.

RE: BT TV/ Infinity - Matt-Rallye - 04-07-2016

Hit it with a lump hammer

RE: BT TV/ Infinity - cully - 04-07-2016

ask fooby if you can find him!

RE: BT TV/ Infinity - Eeyore - 04-07-2016

[Image: The%20Internet.jpg]