(08-07-2015, 11:24 AM)Piggy Wrote: Need an outlet... if you are reading this... sorry.


I am getting sick and tired of being treated like dirt by companies who want my business!

Sony:

My Xperia Z2 experienced a common rear glass failure where they crack/shatter when not being held, just from overheating basically.
Sony have had my phone now since the 1st of May. They have a guaranteed 7-10day turn around once received.

Well after 10days I chased them (I do this a lot)

They want £290 to do a full rebuild. I tell them to stuff that!
Basically since then all I have done is constantly chase after being told "someone in management will contact you within 48hours via email or telephone". 

Eventually I went mental. I contacted them again and after some digging it turns out its more damaged than when I sent it. totally smashed rear and cracked screen now. They said it must have been in the post that it got further damaged. Well funnily enough I no longer have the post office receipt to claim as it was 2 months ago and Sony said they had got it
Essentially they are sending the phone back now more damaged after having it for over 2 months. Oh and it should have arrived on the 1st of July...guess what, still no phone. 
No apologies for not getting back to me or for the terrible service. Nope. They just said I was lucky as if I had contacted them within another 7 days the phone would have been destroyed! I WAS WAITING FOR THEM TO CONTACT ME!!!!!

Similar issue with plusnet, I have .1mb upload and .35download.... but thats fine apparently. Keep having to chase. (most of the time I get cut off in online chats, after waiting 30min in the queue, because the connection drops)

Had a ebay seller trying to convince me that 57mm was 2.5inches... I gave up in the end

Having Carpartsforless send me the wrong bits and then want me to scan the invoice (photo not acceptable) and send it them before they do anything... yet I don't have a scanner. 

Then other companies like ASH last week, spending a lot of money and paying for next day delivery to get it 3 days later.

AMAZONs "prime" next day GUARANTEED delivery which arrives 2 or 3 days later. They kindly extend my prime membership a month for it but thats not the point really... if its guaranteed, it should happen, no!?





Is anyone else having these issues with big corps?!

(09-07-2015, 01:54 PM)Matt-Rallye Wrote: Can you put this in laymans terms for me to understand please?

(09-07-2015, 01:58 PM)Pebbles167 Wrote:

(09-07-2015, 01:54 PM)Matt-Rallye Wrote: Can you put this in laymans terms for me to understand please?

Out of interest, what do you do for a living? I see above you claim your job is twice as hard as driving a train, yet you receive half the pay. 

I just feel it necessary to defend something for which I spent considerable time training.

(09-07-2015, 02:22 PM)Pebbles167 Wrote: Well it sounds like a pretty good job, but I'm sure if I was to call you a "scrapper" and claim that basically all you do is plod about on a junkyard all day and that you get paid too much I'm sure you'd get pretty irate. On the surface, that's what your job looks like.

But as you've gone into detail I can see that your job is far more, and I can see where you earn the money. Try doing this to a train driving job and you'll see that there is much more beneath the surface than just pushing a lever. 

(10-07-2015, 07:00 AM)THE_Liam Wrote: I can fully understand strike action if you have a genuine grievance, such as poor or dangerous working conditions, unfair pay, pay cuts, that kind of thing but greed is not a genuine reason.

(10-07-2015, 07:00 AM)THE_Liam Wrote: I can fully understand strike action if you have a genuine grievance, such as poor or dangerous working conditions, unfair pay, pay cuts, that kind of thing but greed is not a genuine reason.

(10-07-2015, 06:24 AM)Kezzieboy Wrote: I don't envy you mate, people are so ignorant when it comes to striking.

(10-07-2015, 08:19 AM)Toms306 Wrote:

(10-07-2015, 06:24 AM)Kezzieboy Wrote: I don't envy you mate, people are so ignorant when it comes to striking.

But your point seems to be that everyone should get paid more.  Where is that extra money supposed to come from!?

Plus if there's a genuine reason for believing more money is required (pay not increasing with inflation for example) why can't that be dealt with sensibly through talks/meetings rather than inconveniencing other people for a day or two and bullying your way to getting what you want?

(10-07-2015, 09:18 AM)Piggy Wrote: I'm not bothered though. I deal with it. If I didn't like it, I would need to leave!

(10-07-2015, 04:44 AM)Kezzieboy Wrote: Just out of curiosity, dum, do you have and references or evidence to back up your arguments? You sound knowledgeable on the subject, but I haven't seen anything that agrees with your knowledge.

I find the general distaste for industrial action in this thread more than a little disturbing, to be honest.

(09-07-2015, 05:05 PM)Dum-Dum Wrote: remember that this 2% pay rise is on top of their annual pay increment (for those not already at the top of the scale) and their inflation/index linked pay rise. It was in one of the papers


As for the "if it's so easy why don't you become a tube driver?" bollocks it is a hugely over subscribed job and they only recruit internally from people who already work for LU and even becoming station staff for them is a serious job, they get thousands upon thousands of applications. Sadly, because of the money and apparent ease of it, it's a job which attracts people who are just in it for the money. Have applied for this myself and know a couple of tube drivers


As for the danger and responsibility mainline train drivers have far more responsibility however even the worst train crash (since the demise of British Rail) was Ladbrooke Grove where 2 trains collided due to driver error IIRC there were less people dead there than the 7/7 bombings. 31 people died in the ladbrook grove disaster and 56 in the london terror attacks, this is common knowledge also that was a proper train crash with trains that take ages to stop, a tube train can just about stop in the length of a standard platform

I know you say about people stepping off the platforms in front of them and I can promise you it does f*cking tear you apart watching someone die in front of you but any of the emergency services will see worse on a far more regular basis. Personal experience and friends in 4 out of the 5 emergency services

(10-07-2015, 04:44 AM)Kezzieboy Wrote: Just out of curiosity, dum, do you have and references or evidence to back up your arguments? You sound knowledgeable on the subject, but I haven't seen anything that agrees with your knowledge.

I find the general distaste for industrial action in this thread more than a little disturbing, to be honest.

(10-07-2015, 11:44 AM)RetroPug Wrote:

(10-07-2015, 04:44 AM)Kezzieboy Wrote: Just out of curiosity, dum, do you have and references or evidence to back up your arguments? You sound knowledgeable on the subject, but I haven't seen anything that agrees with your knowledge.

I find the general distaste for industrial action in this thread more than a little disturbing, to be honest.

There's industrial action and then there's walking out of work because of new shift patterns when you have a set, low number of hours, earn a starting rate of £26.53 an hour, are getting a small pay rise and are getting a cash bonus for the transitional period. What more can they actually get for simply having to adapt to the company's new services they provide? 

If the company you work for is totally restructuring the service it offers customers and your hours are not increasing plus you'll be better off, but the downside is you'll have to adapt to your new working pattern then that seems pretty fair. What more can an employer reasonably be expected to do when they've got to modernise and update their services? The tube is already very expensive. 

If your new company undergoes major restructuring, and has offered you several incentives to stay under the new system, you either need to be flexible and willing to adapt (and still, in this case, have a great job with short hours and very high pay) or go and find employment elsewhere. Ruining lots of other people's jobs because you hate change is not really fair.

(11-07-2015, 12:20 AM)Kezzieboy Wrote: They aren't doing it for more money, they're doing it because the terms of their contracts have changed without consultation. It was voted for by something like 90% of members of the union.

Also dum dum I appreciate that, I was hoping it might be an article or something I could have a read of, though? I'm genuinely always open to having my mind changed if information contrary to that which I have seen is brought to my attention.